IT Help
Report an IT Problem
If you need IT assistance please contact the Mercy Health Service Desk at 1-833-691-4357 (1-833-MY1HELP). Please identify yourself (student, faculty, or staff) and provide your name, location, contact information, and details of your problems.
If the Mercy Health Service Desk is unable to assist you, they will submit a work ticket for on-site support and the College IT staff will respond to the request.
You can also fill out an Incident Help Ticket or Request an Order via:
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External LinkOnline IT Service Request
Log in to fill out an incident ticket, troubleshoot a problem, or request an order.
Visit Link
Canvas Problems
If you are having issues with Canvas, the distance learning platform, please call the Canvas Help Desk (found in “Help and Support” on all Canvas pages) or visit:
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External LinkCanvas Guide
View documentation on how to solve Canvas problems and use the software
Visit Link
Related Resources
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External LinkEmail Password Reset
Log in to Mercy Health to reset your email password
Visit Link -
Document .pdfEmail VIP 2 Factor Authorization
Required process to install and enroll in email 2 factor authentication.
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Document .pdfEmpower Me 2 Factor Authorization
Instructions for logging into Empower Me with two-factor authentication
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Document .pdfMicrosoft Office Online Instructions
Instructions for accessing and using Office Online versions of Word, Excel, PowerPoint
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Document .pdfOutlook 365 Web Navigation
This document provides screenshots and instructions for navigating and troubleshooting Outlook Web Acess
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External LinkDell Education Discount
Students, faculty, staff can obtain a coupon code for discounted pricing on dell.com purchases
Visit Link -
Document .pdfStudent Secure Print Instructions
Step by step instructions with screenshots on how to set up secure printing from a student PC to a Mercy College printer
Download