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Concern and Complaint Form


Mercy College of Ohio values the quality of education provided to students. At times, concerns arise that may need to be addressed. By sharing your concerns, you are helping to maintain Mercy College of Ohio as a healthy and safe campus environment.

The Concern/Complaint process was designed as a way to provide due process and to notify the appropriate individual(s) so that the College can appropriately address the concern/complaint. Students, faculty, and staff are encouraged to use this form.

This form is an official communication with the College and initiates an investigation of the concern or complaint. Representatives of the Campus Assessment Response and Evaluation (CARE) Team will evaluate the report during normal business hours and determine the type of follow-up necessary to address the concerns.

Call 911 immediately to report life threatening situations, immediate danger, or extreme threats.

If you observe behavior that may result in harmful or threatening conduct, please contact Mercy Health Protective Services immediately by calling 419-251-4444 for the Toledo campus and 330-480-3288 for the Youngstown location.

When selecting the nature of the report below, please use the following definitions for types of concerns and complaints:

Discrimination/Bias Report
For concerns or actions impacting you or the Mercy College community that are enacted because of bias based on actual or perceived race, color, national and ethnic origin, sex, sexual orientation, disability, age, marital status, religion, pregnancy, genetic information, and any other legally-protected class. This also includes sex, sexual orientation and gender identity/expression when the behavior is not sexual assault or sexual harassment.

Conduct Report
For alleged misconduct and violations of the Student Code of Conduct that occur on or off-campus involving Mercy College students and/or student organizations. The Student Code of Conduct is available in the College Catalog.

Individual Complaint or Concern
For general issues related to your Mercy College experience that you would like to bring to the attention of the College administration that are not alleged violations of policy or bias-related issues. The Student Complaint Policy is available online.

Student Issue and/or Concern
For concerns you would like to report about a Mercy College student who you feel may be struggling physically or with his/her mental health. These general issues are not alleged violations of policy or discrimination/bias-related.

Sexual Assault/Sexual Harassment (Title IX)
For concerns or actions that are experienced or observed that involve sexual assault or sexual harassment based on sex/gender discrimination. This includes sexual assault or sexual harassment based on sexual orientation or gender identity/expression. The Title IX, Violence Against Women and Campus SaVE Policy is available online.

Academic Concerns
Students -- For concerns regarding grades or academic-related complaints, please refer to the College Catalog for additional information and resources.

Faculty -- For concerns regarding a student’s academic performance, please use the Early Alert Referral. For student conduct issues related to academic integrity please begin with the Academic Integrity Reporting Form and follow the procedure outlined therein.

Reporting Party Information

While you may choose to submit a report anonymously, please understand that doing so may impact the College’s ability to follow-up if limited information is available.

 
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Let us know who you are and your relationship to the student (e.g. faculty, staff, friend, etc.)
Email address must be of a valid format.
This field is required.
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Based on the nature of this report, check all issues of concern that may apply.
This field is required.
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Use approximate date if the actual date is not known.
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Use approximate time if the actual time the situation occurred is not known.
This field is required.

Involved Parties

Please list the individual(s) involved, including as many of the listed demographic fields below as you can provide. Do not use Social Security or driver’s license numbers.

Involved party 1

Tell Us About Your Concerns

This field is required.
Are you aware if any of the following occurred? (Please check all items below that you are aware occurred.)(Required)
You must make at least one selection.
Is the person you are reporting aware of your concern or that you have filed this incident report?(Required)(Required)
This field is required.
This field is required.
I understand that referrals from this form will be received during normal business hours (M-F, 8AM - 5 PM) and are not monitored after hours, on weekends, or during official College holidays. Please contact Mercy Health Public Safety at 419-251-4444 (Toledo campus) or 330-480-3288 (Youngstown location) if there is an immediate risk of harm to self or others prior to submitting this form.(Required)
You must make at least one selection.

Supporting Documentation

Photos, video, email, and other supporting documents may be attached below. 5GB maximum total size.
Attachments require time to upload, so please be patient after submitting this form.

Submission